About the Surgery

Mission Statement

To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

Our Vision

• We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Doctors and staff are approachable, respectful and patient-centered
• We aim to be at the forefront of modern general practice, offering a wide range of services and facilities
• We aim to be a centre of Excellence for teaching and training of medical students, GP Registrars and Nurses
• We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity
• We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable work force to meet the needs of our patients and communities
• We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects
• We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives

Our Values

We are accountable:

• We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.

We are fair:

• We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.

We are professional:

• We strive to achieve a high level of medical care for our patients and responsive to medical need both for the individual and for the community as a whole. We maintain our professional learning and follow guidelines where appropriate to do so.
• Our success is built upon the personal and professional achievement of everyone who works at The Medic Care Surgery.

We are innovative:

• We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to provide the best service we can.
• We nurture innovation, lead on learning and development and embrace emerging technologies.

We are caring:

• We will put our patients at the heart of all that we do. 
• We respect and value everyone for their contribution, we engage with the community and local resources where possible, we celebrate peoples’ differences and provide equality of opportunity for all without discrimination.